Terms & Conditions

Last Updated: April 28, 2026

Booking and Appointments

Booking Confirmation: All appointments must be confirmed by our salon before they are considered booked.
Deposit: Bridal services and special event bookings may require a non-refundable deposit.
Late Arrivals: Please arrive on time for your appointment. If you arrive more than 15 minutes late, we may need to reschedule or shorten your service.
Cancellations: We require at least 24 hours notice for cancellations or rescheduling. Failure to provide adequate notice may result in a cancellation fee.

Pricing: All prices are indicative and subject to change. Final pricing will be confirmed during your consultation based on hair length, thickness, and service complexity.
Payment: Full payment is required at the completion of your service. We accept cash, credit cards, and EFTPOS.
GST: All prices include GST unless otherwise stated.

Consultation: We recommend a consultation for first-time clients or major colour changes. This helps us understand your hair goals and create a realistic plan.
Hair Condition: We reserve the right to refuse service if we believe the requested treatment could damage your hair.
Results: Hair results can vary based on your natural hair condition, previous treatments, and at-home care. We cannot guarantee specific results but will work closely with you to achieve your desired look.
Touch-ups: If you're not satisfied with your service, please contact us within 7 days. We'll work with you to make it right.

Allergies: Please inform us of any known allergies or sensitivities before your appointment.
Hair History: Disclose any previous chemical treatments, including box dyes, as this affects how your hair will respond to treatments.
At-Home Care: Follow our aftercare recommendations to maintain your results.
Respectful Behavior: We maintain a professional, welcoming environment. Disrespectful behavior towards staff or other clients will not be tolerated.

We may photograph your hair transformation for our portfolio and social media, with your permission.
You may decline to have your photos taken or shared at any time.

We maintain professional indemnity insurance and follow strict health and safety protocols.
We are not liable for adverse reactions to products or services if you have not disclosed relevant information during your consultation.
Personal belongings are your responsibility. We are not liable for lost or stolen items.

We reserve the right to update these terms at any time. Changes will be posted on our website with an updated date.

If you have questions about these terms, please contact us: